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Display Issues due to Scaling

On displays with a high resolution, users may have enabled display scaling in the Windows Operating System to have a large enough appearance of their programs. If the scaling is not a multiple of 100%, unpleasant blurring effects can occur when running PMOD due to poor interaction of Java and Windows. Unfortunately there is no solution at presence, except for turning off scaling before executing PMOD.

Error reporting

Internal errors typically leave messages of the form
at pmclass.applications.pmgateway.PMgatewayDefaults.getConvertionSettings(
at pmclass.applications.pmgateway.PMgatewayFrame.convert(
in the command window or the log file.  

To allow PMOD Technologies tracking the problem please report the error using the in-built reporting mechanism as described in the problem reporting section. If this is not possible due to a firewall problem please open the Support Request section on the website and fill the error message together with a description into the problem report form.

License Errors

Some of the most likely license errors are:

The following error message might appear when restarting PMOD after a crash or after killing the program rather than quitting regularly
In order to be able to restart without waiting time please remove the folder Pmod4.2/system/lcs/lct which contains outdated information.

If the license file has not been copied to the right directory, you will see a message dialog
Please make sure you copy pstarter.lcs to Pmod4.2/system/lcs.

If the license file has been modified somehow, you will see a message
License Error. Invalid license file (2)
Please try extracting pstarter.lcs again from your e-mail without any modifications.

If the USB key cannot be interrogated, because it is not connected or because the driver installation is not up to date, you will see an error message Hardware license key not accessible, with additional details. Please make sure that the USB key is connected and the installation was done as described. The driver installation may have to be repeated after an operating system upgrade.